Terms & Conditions
Welcome to Pebble Web Solutions (“we,” “our,” “us”). By accessing or using our website or services, you agree to the following Terms & Conditions. Please read them carefully.
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1. Services Provided
We offer the following services:
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Website Design & Development
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Branding & Graphic Design
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Copywriting / Content Writing
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Search Engine Optimization (SEO)
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Website Maintenance & Support
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Marketing & Growth Services
All services are delivered according to agreed project scope, timelines, and pricing.
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2. Project Requirements
Clients must provide all necessary materials such as text, images, branding files, and credentials. Delays in providing these materials may affect the project timeline.
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3. Payments
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Payments must be made according to the agreed terms.
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A deposit may be required before work begins.
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Outstanding invoices must be paid before final delivery.
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4. Revisions & Approvals
We offer revisions as outlined in the project agreement. Any additional revisions or changes outside scope may incur extra charges.
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5. Intellectual Property
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Final approved designs, content, or websites become the client’s property after full payment.
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Pebble Web Solutions may showcase completed work in portfolios unless the client requests otherwise in writing.
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6. Client Responsibilities
Clients are responsible for:
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Providing accurate information
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Reviewing and approving work
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Maintaining their own website content after handover unless on a support plan
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7. Limitation of Liability
We are not responsible for:
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Losses caused by third-party integrations
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Website downtime caused by hosting providers
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Client misuse or unauthorized access
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SEO ranking changes due to algorithm updates
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8. Termination
Either party may terminate the project with written notice. All completed work must be paid for.
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9. Contact Information
Refund Policy
Pebble Web Solutions aims for 100% client satisfaction. However, due to the nature of digital services, the following refund terms apply:
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1. Deposits
Deposits or upfront payments are non-refundable, as they cover initial project planning and resource allocation.
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2. Before Work Begins
If no work has started, a partial refund may be issued at our discretion.
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3. After Work Has Started
Refunds are not available once project work has begun. This includes:
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Research
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Wireframes
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Draft designs
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Website setup
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Content creation
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4. Completed Work
Refunds cannot be issued for completed or delivered work.
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5. Subscription / Maintenance Plans
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Monthly plans may be canceled anytime but are non-refundable for the billing period.
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Annual plans are non-refundable once service has started.
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6. Late or Missing Refunds
If a refund is approved, processing may take 5–10 business days.